Return Policy

Return & Refund Policy

Last Updated: [08/06/2026]

Welcome to SULTANBD.COM. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or replacement if:

The product is damaged during delivery.
The product received is defective or not functioning properly.
You received the wrong product.
The product has missing parts or accessories.
The item is significantly different from its description on our website.

To be eligible for a return, the item must:

Be returned within 7 days of receiving the order.
Be unused and in the same condition as received.
Include all original packaging, manuals, accessories, warranty cards, and invoices.
Not show signs of physical damage caused by misuse, negligence, or unauthorized repairs.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Products damaged due to customer misuse or negligence.
Products with broken seals, damaged packaging, or missing accessories caused by the customer.
Software, digital products, downloadable content, or license keys.
Clearance, promotional, or special-discount items (unless defective).
Products that have been installed, modified, or repaired by unauthorized persons.
Consumable products such as batteries, filters, bulbs, or similar items after use.

3. Return Request Process

To initiate a return:

Contact our Customer Support team within 7 days of receiving your order.
Provide:
- Order Number
- Product Name
- Description of the issue
- Photos or videos showing the problem (if applicable)
Our team will review your request and respond within 2–5 business days.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once we receive and inspect the returned item:

Approved Refunds

If your refund request is approved:

The refund will be processed within 7–14 business days.
Refunds will be issued through the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or mobile financial services.

Partial Refunds

Partial refunds may be granted in cases where:

The item is returned with missing components.
The product shows signs of use.
The item is returned in a condition different from when it was delivered.

5. Replacement Policy

Eligible products may be replaced instead of refunded when:

The item is defective.
The wrong item was delivered.
The product arrived damaged.

Replacement availability depends on stock availability.

6. Shipping Costs

If the Return Is Due to Our Error:

Wrong product delivered
Defective product
Damaged product on arrival

SULTANBD.COM will bear the return shipping cost.

If the Return Is Due to Customer Preference:

Change of mind
Ordered the wrong item
No longer needed

The customer will be responsible for all return shipping charges.

7. Warranty Claims

Many electronics and home appliances sold by SULTANBD.COM are covered by manufacturer warranties.

For warranty-related issues after the return period has expired, customers should contact the authorized service center or our support team for assistance.

Warranty terms vary by brand and product category.

8. Order Cancellation

Orders may be canceled before shipment.

Once an order has been dispatched or delivered, it cannot be canceled and must follow the return process outlined in this policy.

9. Damaged Packages

If the package appears damaged upon delivery:

Inspect the package before accepting it.
Take photos of any visible damage.
Report the issue to our Customer Support team immediately.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

SULTANBD.COM
Email: support@sultanbd.com
Phone: 01797020262
Website: SULTANBD.COM

SULTANBD.COM reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.